Privacy Policy

1. Introduction

At Transform Bath Solutions, we are committed to protecting the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit consultation request forms, or interact with us.

2. Information We Collect

We only collect personal information that you voluntarily provide to us when requesting a free in-home consultation, contacting us, or signing up for future updates. This information may include:

• Full Name: To address you correctly during all communications and service delivery.
• Phone Number: To contact you to confirm appointment details and follow up on quotes.
• Street Address (Optional): To map out the physical location for the requested in-home estimate.
• Zip Code: To verify that your home lies within our Maryland service coverage areas.
• Best Time to Call: To coordinate the most convenient time for our communications.

3. How We Use Your Information

We use the collected information for specific, limited purposes focused on serving you, including to:

• Schedule, confirm, and coordinate your free, in-home bathroom design consultation.
• Provide accurate estimates and follow-up consultation details.
• Send periodic newsletters, promotional offers, and company updates regarding bathroom remodeling solutions (only if you have opted in).
• Respond to inquiries, customer service requests, or questions.

4. No Sharing or Selling of Personal Data

We values your trust. We do not sell, rent, lease, trade, or share your personal information with third parties.

All submitted data is stored securely and is strictly used internally by Transform Bath Solutions staff and trusted field technicians solely to deliver our bathroom remodeling and estimate services.

5. Cookies & Analytics

We use a minimal set of cookies. A single preference cookie remembers your cookie choice. We also use Google Analytics (with IP addresses anonymized) to understand overall site traffic, which you can decline at any time — we do not use advertising or cross-site tracking cookies. See our Cookie Policy for the full list and how to change your choice at any time.

6. Third-Party Services

A few third-party services help this website function. Each only receives the minimum information needed to do its job, and none are used to sell or share your data:

• Google Analytics — anonymized traffic analytics (you can decline via the cookie banner).
• Google Maps / Places API — powers the address autocomplete field on our consultation form and the interactive service-area map. Addresses you type may be sent to Google to return suggestions.
• Google Fonts — delivers the typefaces used on this site.
• Synchrony Financial — if you choose to start a financing application from our Financing page, you leave our site and interact directly with Synchrony under its own privacy policy.

7. Data Retention

We keep consultation request and contact information for as long as needed to respond to your inquiry, deliver services if you become a customer, and meet our recordkeeping and tax obligations under Maryland Home Improvement Commission regulations — typically no longer than a few years after our last contact with you, unless you ask us to delete it sooner or the law requires us to keep it longer.

8. Data Security

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no transmission over the internet or database storage is 100% secure.

9. Your Rights and Opt-Out Choice

You can opt out of receiving promotional emails, messages, or calls from us at any time. If you wish to review, update, correct, or delete any personal information we have collected, please let us know.

To opt out of future promotions or requests, you can click "unsubscribe" on any promotional email, or contact us directly using the details provided below.

Depending on where you live, you may have additional rights over your personal information — such as the right to access, correct, or delete it, and the right to know what we collect and why (for example, under the Maryland Online Data Privacy Act or similar state privacy laws). We do not sell or share personal information for cross-context behavioral advertising, so there is no "sale" or "share" to opt out of. To exercise any of these rights, contact us using the details below and we will respond within the time required by applicable law.